Shipping policy

Processing time

Orders are processed and dispatched within 1 to 3 working days of payment. Orders placed at weekends or on bank holidays are processed from the next working day. Dispatch can take a little longer during sales and at Christmas.

UK delivery

Service	Delivery time after dispatch	Cost
Standard UK Shipping, Royal Mail (orders up to £59.99)	2 to 7 working days	£3.99
Free Standard UK Shipping, Royal Mail (orders of £60 or more)	2 to 7 working days	Free

International delivery

Destination	Delivery time after dispatch	Cost
Europe	5 to 10 working days	£14.99
North America	7 to 14 working days	£14.99
Rest of the world	10 to 21 working days	£18.99

International orders may be charged customs duties, import taxes or handling fees by the destination country. These are not included in our prices or delivery charges and are the customer's responsibility. If a parcel is refused or returned to us because these charges are not paid, we will refund the items once they are back with us, less the original delivery cost.

Delivery times

Delivery times are estimates from Royal Mail and are not guaranteed. If your order has not been delivered within 30 days of placing it, you can cancel it for a full refund.

Tracking

You will receive an email when your order is dispatched, with a tracking link where the service includes tracking. Please allow up to 24 hours for tracking to update.

Checking your address

Please check your delivery address before you place your order. If you spot a mistake, email hello@axrstore.co.uk straight away. We cannot change the address once an order has been dispatched.

If a parcel is returned to us because the address was wrong or it was not collected, we will contact you to arrange redelivery. A further delivery charge may apply.

Lost, delayed or damaged parcels

Your order is our responsibility until it is delivered to you. If it has not arrived within 10 working days of dispatch for UK orders, or 25 working days for international orders, or if it arrives damaged, email hello@axrstore.co.uk with your order number and a photo of any damage. We will look into it with Royal Mail and send a replacement or refund you.

Missing or incorrect items

If something is missing from your order or you have received the wrong item, please contact us within 7 days of delivery so we can put it right quickly.