This website, axrstore.co.uk, is run by Harry Styczynski, trading as Anchor and Rose ("we", "us", "our").
Address: 3 Red Brick Cottage, Ducketts Lane, Green Tye, Much Hadham, Hertfordshire, SG10 6JN
Email: hello@axrstore.co.uk
These terms apply when you use this website or order from us. Please read them before ordering. By placing an order you agree to them. They were last updated on 12 November 2026.
You must be 18 or over to order, or have the permission of a parent or guardian.
When you place an order you will receive an email confirming we have received it. This does not mean your order has been accepted. Our contract with you is formed when we email you to confirm your order has been dispatched.
We may decline or cancel an order before dispatch, for example if an item is out of stock, there was a mistake in the price or description, or we suspect fraud. If we do, we will tell you and refund anything you have paid in full.
Please check your order and delivery details carefully. If you spot a mistake, email us as soon as possible and we will do our best to correct it before dispatch.
Prices are shown in pounds sterling. We are not VAT registered, so no VAT is added. Delivery charges are shown at checkout before you pay.
Payment is taken when you place your order and is processed securely by Shopify Payments. We do not see or store your full card details.
Prices can change at any time, but changes do not affect orders already placed. If we have priced an item incorrectly, we will contact you and give you the choice of paying the correct price or cancelling for a full refund.
Discount codes cannot be combined, exchanged for cash or applied after an order has been placed, unless we say otherwise.
We take care to show and describe our products accurately. Colours can look slightly different on different screens, and sizes and print placement can vary slightly between items. Please check the size guide before ordering.
All items are subject to availability. We may change or withdraw products at any time.
We deliver within the UK and worldwide, using Royal Mail. International orders may be charged customs duties or import taxes by the destination country, which are the customer's responsibility. Delivery options, costs and estimated times are set out in our Shipping policy and shown at checkout.
Delivery times are estimates. If we cannot deliver within 30 days of your order, you can cancel and receive a full refund.
The items are our responsibility until they are delivered to the address you gave us. After that they are your responsibility. If your parcel is lost or arrives damaged, contact us and we will put it right.
You have a legal right to cancel your order for any reason up to 14 days after the day you receive it. To cancel, email hello@axrstore.co.uk with your order number. You then have a further 14 days to send the items back.
We will refund the price of the items and the original standard delivery charge within 14 days of receiving them back, or of receiving proof of postage. You pay the cost of returning items unless they are faulty. We may reduce the refund if items come back worn, washed or damaged beyond what is needed to try them on.
Personalised or made-to-order items cannot be cancelled or returned unless they are faulty.
Full details are in our Refund policy.
By law, the items we sell must be as described, of satisfactory quality and fit for purpose. If an item is faulty or not what you ordered, email hello@axrstore.co.uk with your order number and a photo.
You are entitled to a full refund if you tell us within 30 days of delivery. After that, we will repair or replace the item, or refund you if that is not possible. We will cover the return postage for faulty or incorrect items.
Nothing in these terms affects your statutory rights as a consumer. For free advice on your rights, contact Citizens Advice.
You may use this website to browse and shop for your own personal use. You must not:
If you create an account, keep your password safe and tell us if you think someone else has used it.
We try to keep the website available and accurate, but we do not promise it will always be available or free from errors. We may update, suspend or withdraw it at any time.
All designs, artwork, logos, photographs and text on this website and on our products belong to us or are used with permission. You may not copy, reproduce or use them for commercial purposes without our written consent.
If you send us reviews, photos or comments, you give us permission to use them on our website and social media. Please only send content that is your own and that is not offensive or unlawful.
Our site may link to other websites, such as social media or payment pages. We are not responsible for the content or privacy practices of websites we do not run.
We do not exclude or limit our liability where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, for fraud, and for breach of your legal rights as a consumer.
If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our failure. We are not responsible for loss that was not foreseeable.
We sell products for personal use only. We are not liable for any business losses, such as loss of profit or business interruption.
We are not responsible for delays or failures caused by events outside our reasonable control, such as postal strikes or severe weather. If this happens we will let you know, and you can cancel for a refund if the delay is substantial.
We use your personal information as set out in our Privacy policy.
If you are unhappy with an order or with our service, email hello@axrstore.co.uk and we will try to resolve it. We aim to reply within 48 hours, Monday to Friday.
These terms are governed by the laws of England and Wales. You can bring a claim in the courts of England and Wales. If you live in Scotland or Northern Ireland, you can also bring a claim in the courts of the country you live in.
If a court finds part of these terms unenforceable, the rest will continue to apply. If we delay in enforcing these terms, we can still enforce them later.
We may update these terms from time to time. The terms that apply to your order are the ones on this page at the time you place it.
Harry Styczynski, trading as Anchor and Rose
3 Red Brick Cottage, Ducketts Lane, Green Tye, Much Hadham, Hertfordshire, SG10 6JN
hello@axrstore.co.uk
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